SPHINX Booking acts as a
travel coordination and booking intermediary
.
All travel services are provided by
independent third-party suppliers
(hotels, transportation
providers, tour operators, medical facilities).
Each booking is subject to the
cancellation, amendment, and refund policies of the selected supplier
.
Supplier policies always take priority and override any general platform policy.
Cancellation requests must be submitted
in writing
(email or official communication channel).
The effective cancellation date is the date on which SPHINX Booking receives your written request.
Verbal or informal requests are not considered valid.
Our proactive approach:
Once we receive your request, we immediately contact the supplier and update you on the available options.
Cancellation conditions vary depending on:
The type of service booked
The supplier’s rules
The cancellation timing
These may include:
Free cancellation within a specific period
Partial refund with penalties
Non-refundable bookings
SPHINX Booking
cannot modify or override supplier rules
.
Some bookings are marked as
non-refundable
by suppliers.
In such cases:
No refund will be issued in case of cancellation
This applies regardless of reason (including personal or scheduling changes)
We always communicate non-refundable conditions
before confirmation
.
Service, coordination, and consulting fees charged by SPHINX Booking are
non-refundable
These fees cover booking management, supplier coordination, and client support
Supplier refunds, if approved, exclude SPHINX Booking service fees
A
No-Show
occurs when a client does not use a confirmed service without prior cancellation.
In No-Show cases:
Suppliers typically apply
full charges
No refunds are guaranteed
SPHINX Booking service fees remain non-refundable
Changes to bookings (dates, names, services) are subject to:
Supplier approval
Applicable amendment fees
We assist with change requests and communicate all costs clearly before proceeding.
Refunds are issued
only if approved by the supplier
Processing time depends on supplier confirmation and banking channels
Bank, gateway, and currency exchange fees are non-refundable
Transparency promise:
We keep you informed throughout the refund process until completion.
In cases of force majeure (e.g., natural disasters, pandemics, government restrictions):
Refunds and changes depend on supplier policies
Alternative arrangements or rescheduling may be offered
SPHINX Booking assists in exploring the best available solution
For medical travel services:
SPHINX Booking coordinates travel logistics only
Medical providers’ cancellation rules apply separately
Medical decisions and outcomes are the responsibility of the healthcare provider and patient
If part of a booked service is used:
Unused portions are generally
non-refundable
Refunds depend solely on supplier discretion
Initiating a chargeback without following supplier cancellation rules may result in:
Dispute rejection
Additional bank or administrative fees
SPHINX Booking reserves the right to contest unjustified chargebacks using supplier documentation.
This Cancellation Policy may be updated at any time.
The version published on the website at the time of booking applies.
By confirming a booking with SPHINX Booking, you confirm that you have read, understood, and accepted this Cancellation Policy.
